Services
Service and remote monitoring
Entrapment calls take priority in all cases. The NOVA control system operates as an IoT node, so equipment data is monitored and faults can be seen before they occur.
If you are trapped in the car
If you are trapped in a lift, press and hold the emergency call button in the car and wait for the voice link to open. Do not attempt to open the car door yourself.
Service flow
What happens when a call comes in?
The car is contacted over the voice link, the number of people and the situation are confirmed, and the nearest team is dispatched at the same moment.
Call received
The call reaches the customer care centre from the in-car emergency button or the phone line.
Voice link
Two-way speech with the car is established, confirming the number of people, their condition and the car's floor.
Team dispatch
The nearest technical team in the area is dispatched, and building management is informed while they are en route.
Response and report
The rescue is carried out, the cause of the fault is identified and an intervention report is sent to building management.
Remote monitoring
Seeing a fault before it happens
The NOVA control system registers each unit with its own network identification code and continuously transmits operating data. Door cycles, motor temperature, travel time and error codes are all monitored.
That a component is approaching failure becomes apparent from the trend rather than a sudden stop. The part is then replaced during a planned maintenance visit, and the lift does not stop unexpectedly.
Equipment status
Running, under maintenance or faulty status is monitored in real time.
Usage intensity
Daily trips and door cycles adjust the maintenance schedule automatically.
Energy consumption
Measured consumption is investigated when it deviates from the expected value.
Error code history
Recurring codes give the team advance information to reach the root cause.
Report a fault or request service
You can use the form for non-urgent faults and service requests. In case of an entrapment, please call us by phone directly.